Start FNOL

Before we begin your First Notification of Loss, I’ll quickly explain what will happen.

I’m going to take a few key details so we can arrange the right support as quickly as possible. At times the line may go quiet while I enter your details, but I’ll still be here with you.

Safety triage

Where is the customer/vehicle right now?

🟢 Safe Location🟡 Hard Shoulder🔴 Live Lane🔴 Dangerous Location

Welfare & occupants

Are all occupants safe?Any injuries, medical conditions or vulnerabilities?Details if yes

Adults

Children

Customer account

Select CustomerCustomer mobile number

Vehicle registration

Incident type

🚧 RTC / Accident🚗 Breakdown🚨 Stolen

Incident details

Location / postcode / landmarkDescription

AX Fleet breakdown

Fault categorySub reasonDriveable?Destination

RTC / Accident

Damage descriptionThird party involved?Police involved?Police reference if available

Stolen vehicle

Police notified?Crime referenceLast known location

Customer photo/location link

Send the secure customer link. The continue button unlocks when at least one photo, location/manual location and blocking-traffic answer are received.

Waiting for link...

Summary & submit

Check the details before submission.